[Resolved]  Whirlpool India — Worst service of Whirlpool

Address:

Surat, Gujarat

I want you to write regarding whirlpool services. I had 2 complain numbers, still unresolved. My first complain number is AH[protected] which i registered on 16th june, 2015. As per company policy, engineer will be in touch with you within 24 working hours, i.e. 3 working days. Hence by the end of the day, dated, 18th June, 2015, he must be in touch with me, but as software engineer had given me written statement that he got my number on 19th June, 2015. And then too they closed my complaint, since i have given one office number, which is missed out by us. But they had not tried alternate number, , then why the hell we are giving them alternate number. And they closed the ticket by assigning that user not responded. Now, I again complained, with complain Number AH[protected], and called them, then service center Man Hakim bhai is talking very violently. Finally an engineer came on 20th June, and i took written statement on that day only. He told there is some wiring problem, hence wire will come on Monday, your work will get done on Monday. Today is Thursday, still not came. In between I called on Monday, no material. On tuesday, Rain, Finally i called to Vaishali, Ahmedabad office, he promised me that my work will be get done by wednesday. Sat present, 4:50 PM Thursday, i called her again and asked, she is replying, again due to rain. Though rain stopped in yesterday noon, and no rain from today morning. Almost 200 rupees i lost in balance. Whirlpool Services, AAYE AAYE. Even i wrote on facebook on its distributor site on 4 days before, but still no response they are giving. If you can't serve, then no need to make material Whirlpool. Attached is the 1st Written statement by the Engineer. He told to come back on 22nd june.But he came on 26th june, with new wire, but again told me that unable to repair hence i applied replacement procedure, we give u new washing machine within 7 to 15 days. I have written statement regarding these words too, but again on 30th an engineer called at that time i was out of city, hence i called back on 2nd july. But that same engineer came with the senior engineer and again cross check and then they both told that we need to carry the machine at office, there we can try for the repair, so will send vehicle by 3rd july, but again they didnt keot their words, and on 4th july, i again called 4 times, finally at 6 oclock, vehcile boy came, and then again asking for the charge to take machine from 4th floor. What the hell they are expecting from the customers, its there problem that they were unable to repair here, not my problem. Its in warranty. And as everybody knew that in every new building, such large components are not allowed in lift. Then too, I paid and asking them that at return time, they need to pay, then they are saying that no, both time we have to pay. Come-on atleast one time they need to pay. Really worst rules and worst service. They are trying to fool me. Almost a month is going to over still, i don't have any hope that it will get repaired. Following are my details: Name : Hitesh Santwani Address: B-403, Nandanvan-3, Opp. Aagam Shopping World, Vesu-Abhva Road, Surat Contact Number: +[protected] Email : hitesh.[protected]@gmail.com Expected Resolution: Washing machine either repaired or replaced asap. And want to reimburse amount Rs. 400 (almost as i called around 100 times) and Rs. 80 for sending washing as it was not my responsibility. It is in a warranty.