[Resolved]  Whirlpool Of India — Water purifier ro

Address:

Udaipur, Rajasthan, 313001

I had purchased the RO of Whirlpool for an amount of 12982 on 12.07.2014 from Chandas landmark, udaipur who is the dealer for the company. I had purchased other products also form the same dealer like Refreigerator (Whirlpool) and washig machine (samsung). I was told by dealer that the product carries 7 years of free service anywhere in india.
as i m in a trasnferable job, i thought it to be best for me as he claimed that it will provide service even if i am posted in remote location.It may take 2-3 days more to service, but it will. I thought it to be best for my family.
now in a period of less then 2 years, the company representative, kaashmira enterprise usually called us to check and change the filters from time to time so as to avoid any big issue therein.
we abide by all the rules they laid.now in aperiod of less then 2 years they say that the motor of the RO and other filters are also to be changes or else the RO is of no use and moreover the all the visits will be chargeable
I asked the company that how it is possible that in a period of less than 2 years, when i am abiding by all the rules of the company, my RO's motor got faulty, they have no reply. When i ask for the free service they say company had not given u anything in writing and if the dealer says u anything, it is not our problem.
i had purchased the product on faith from dealer and company do not have any direct outlet, then we are left with no option then to go for dealer.
Please help as no one is listeneing to our request adn even the compnay executives are not escalating our complaint to there senior officer.