[Resolved]  Whirlpool Refrigerator — Replacement of installed "DOOR INSIDE BODY DENT" Refrigerator-SR No: KL [protected]

I purchased on[protected] "WHIRPOOL FP 263D PROTTON ROY-STEEL KNIGHT' from GREAST EASTERN APPLIANCES Pvt Ltd., 20, O.C.H. Street, Kolkata-700001([protected]@geapl.in) vide invoice no.: DH/SA/1415/15790 dt.[protected] for INR 25800/-, The refrigerator was delivered on 30-09-14 in packed condition.On 01-10-14 service engineer Sri Ratan Thakur ([protected] / [protected]) opened the packet, installed the same.Then we detected "DOOR INSIDE BODY BEARS DENT, WHICH IS VERY PROMINENT" and noted the same on his service request form with request for "REPLACEMENT AT THE EARLIEST TO AVOID UNFORESEEN SITUATION', he took photo of the damaged portion, we also sent photo of the same in his mobile.Mailed on 06-10-14 to [protected]@whirpool.com, [protected]@whirpool.com & [protected]@geapl.in with subsequent reminder mails on 09-10, 11-10, 12-10, 21-10, 22-10, & 26-10 respectively.Lodged complaint in dealer's, as above, customer care dept on 09-10 and talked over [protected] on 13-10 & 26-10, [protected] twice each on 21-10 & 26-10 respectively.But neither received any courtesy mail reply nor telephonic call from either Great eastern appliances Pvt Ltd, 20, OCH st, Kol-700001 or whirpool. Now I am thinking to suit against both of the above with "DISTRICT CONSUMER GRIEVANCE REDRESSAL FORUM" under "COPRA'86" (CONSUMER PROTECTION ACT, 1986). -Pranab Kumar Kundu 20E, Nandankanan Hindmotor-712233, Hooghly (WB), India [protected]