[Resolved]  Whirlpool — unattended problem for 2 years

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Bangalore, Karnataka

I had bought a Whirlpool Microwave oven, Model - Magicook-2G (Elec) on 9 jan 2011. After Six months while cleaning the microwave oven, I got the 'removable glasscover of the door of the appliance' got broken. Since then I have been trying to get it repaired by getting a new glass cover, but the response of the customer care had been so negligent that I have stopped using the appliance and packed it. Now I don't even use it. I had alomost call more than 25 times the actaul customer care including escalation but all had been waste. It is disheartening to continuously try for something and getting nothing. Now I am least interested in Whirlpool products because of pathetic response of your customer care. Anyway by just having another attempt through this forum I want to make sure that everyone should understand the actual the reality. I have attached all details.