[Resolved]  Whirpool — Door inside body dent(Damaged) Protton Roy-Steel Knight refrigerator supplied

Address:

Hooghly, West Bengal

Purchased "WHIRPOOL FP 263D PROTTON ROY-STEEL KNIGHT" refrigerator from "Great Eastern Appliances Pvt Ltd, 20, Old Court House Street, Kolkata-700001 (Phone:[protected], [protected])" vide invoice no.: DH/SA/1415/15790 dt[protected] for INR 25800/-.One packed refrigerator delivered & received SR NO.: KL [protected] (satisfaction code-352) on[protected].Service engineer Sri Ratan Thakur unpacked, installed & demo on 01/10/14.We detected "DOOR INSIDE BODY BEARS DENT WHICH IS VERY PROMINENT", shown the same to the engg.He took photo of the damaged portion in his mobile.My son was then here, he also took photo & sent the same to the mobile of the engg.We noted in the service request form, duly filled in by the engg. on 01/10/14, "DOOR INSIDE BODY BEARS DENT WHICH IS VERY PROMINENT AND EXPECT REPLACEMENT AT THE EARLIEST TO AVOID ANY UNFORESEEN SITUATION".On Oct 6, 2014 we mailed to [protected]@whirpool.com & [protected]@geapl.in.Personally lodged complaint with customercare dept., Great eastn Appl. P Ltd on 09/10/14 & received further SR No.: KL [protected] (sat code 305) from BP-WPLSVC (whirpool).Since then I am sending mail reminders to the above including [protected]@whirpool.com, [protected]@whirpool.com, [protected]@whirpool.com (09/10, 13/10, 19/10, 21/10, 26/10, 27/10, 28/10, 29/10 & 30/10/14 respectively.I have talked to their [protected] & [protected] on 13/10, 21/10, 26/10, 27/10, 28/10, 29/10 (Ganpati Jha at 6-45 pm) & 30/10/14 (Ganpati Jha at 11-45 am) and [protected] (Sneha Mohanto, Care Manager-Kolkata) respectively. But to no result as yet.Since 13/10/14 they are telling that the supplied damaged product will be replaced shortly.But sorry to say that the timne has not yet come.Sneha assured me at 1.05 pm that after lunch she will talk with one some Prosenjit, who look after the same and ring back me.Now it is 6.40 pm.But till she has got time to ring back me.Moreover now I am not being able to contact over [protected]