Wonderchef — non delivery of items ordered online | |||
I have ordered nutri blend(Wonderchef Nutri blend Black with Free Servin Glass Set of 6Pcs & Receipe Booklet) having a total price Rs.2999/- online on 11/04/2015(SKU 6001 8330 Order #[protected] through Visa credit card & the payment was via Bill desk.The payment was confirmed & order was complete.I have also checked the official website of Wonderchef & they have uploaded my order status as "complete" but there was no such notifications regarding shipping or tracking the order like other online shopping site.Unfortunately there was no notifications sent to either my mobile no or my email yet almost one week past.event I have written complaints & call their customer care no (one of which is wrong or not available in database).But no responses from them. Was this information helpful? | |||
 4 Comments | |||
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call on [protected]
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same issue for me. not received product and already paid.
order number :[protected]
order number :[protected]
Toshi Mathur's reply, Feb 8, 2018
WOnderchef order number WDCN200037637, ordered on 21/1/2018 from wonder chef website
called customer services three times all the times I was told that will receive the product in 2-3 days.
this has not happened. even emailed a complaint on care@wonderchef.in but got no response.
called customer services three times all the times I was told that will receive the product in 2-3 days.
this has not happened. even emailed a complaint on care@wonderchef.in but got no response.
I order wonderchef casserole ceramide cookware 6set on 9th September no response I paid my paytm Rs4249 My order is WDCN215273 my tracking no is[protected]
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I ordered for Nutri-blend BOLT-600W Mixer with Food Processor, Stronger & Swifter with Sipper Lid, 22000RPM, 4 Unbreakable Jars, Sharper Steel Blades, 2 Years Warranty, Red and also paid for the product.
Since there was no correspondence in sms nor email on shipping of my product I enquire through watsapp and I was told that the product is not in stock and it will be shipped once it is in stock. I waited for almost 12 days and again I enquire and the response I get is that the product is shipped and when I ask for the shipping details the reply was that I will get in in 24 hrs.
I waited and it's been almost 50 hrs I didn't get any of the details.
I would like to raised some queries here that
1. The product that I ordered is a new product and if it is not in stock why was it advertised.
2. Why did they lie that the product was shipped when it was not.
3.Why am I getting different response through watsapp messages and when I call the customer care helpline.
I never expect this from a brand which claimed to be a world renowned brand that also after making full payment.I am a regular purchacer of online products and this is the only company that I'm facing such a problem.
I request you to kindly see into my order either it is shipped or refund my money which I have already paid.
Since there was no correspondence in sms nor email on shipping of my product I enquire through watsapp and I was told that the product is not in stock and it will be shipped once it is in stock. I waited for almost 12 days and again I enquire and the response I get is that the product is shipped and when I ask for the shipping details the reply was that I will get in in 24 hrs.
I waited and it's been almost 50 hrs I didn't get any of the details.
I would like to raised some queries here that
1. The product that I ordered is a new product and if it is not in stock why was it advertised.
2. Why did they lie that the product was shipped when it was not.
3.Why am I getting different response through watsapp messages and when I call the customer care helpline.
I never expect this from a brand which claimed to be a world renowned brand that also after making full payment.I am a regular purchacer of online products and this is the only company that I'm facing such a problem.
I request you to kindly see into my order either it is shipped or refund my money which I have already paid.
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