[Resolved]  Woodland — Bullying while replacing the woodland ballerinas

Address:

110086

Hello sir/madam,

I have bought a pair of ballerinas worth rs. 5495/- from woodland store, aero club d009, karol bagh, khan market on 01.10.2016, friday. after wearing it just for one day, my ankle start bleeding profusely (pictures of which are enclosed). i went to the store for replacing my faulty pair of ballerinas 04.10.2016 and they assured me to the best they can once the piece gets returned by the company. on 13.10.2016 i again went after assuring that my piece is repaired, the shopkeeper told me to look for another pair of sandals and they will make the reciept of the remaining amount or else i can buy the products later on if i am not liking any prodct right now. i felt very happy and satisfied that i am definetly in that ambience where the staff is very cooperative and don't differentiate between the buyers and replacers (that generally projected by the other dealers). i selected a pair of sandal worth rs. 2695/- and politely asked them to give me slip of the remaining amount as currently i am unable to choose another piece for me or if they could give me the remaining amount. i also assured them that next time i will use that slip if given by them, with in a month or two and will buy whenever they will have a new collection.
Suddenly, they all started shouting at me and forced me to buy another pair of shoes worth of the total cost of my earlier piece (rs. 5495/-) otherwise, they will not give me a single penny. subsequently, they asked me to buy anything costlier than that so that no issue of this kind of refund or slip written could be done by them. i was totally shocked with the kind of service they are giving, their behaviour and their nature to bully the customer, who are not obeying as per their order/declaration.
I am sorry to say but i am seriously hurt with their this kind of response. now, this time i am not hoping for a positive reply but a solution so that these matters could be dealt in future as these incidents really tarnish the image of the company.
And one more request please don't ask me to visit the same shop again because today's experience was very humiliating for me.

Varsha singh,
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