Woodland — Discolouration of woodland left shoe

Address:

Bangalore, Karnataka

I had purchased this shoes on 03/03/15 at Rs4640.00 and also purchased shoe shiners at Rs 245.00

I had taken this shoe and noticed the left shoe has a light brown colour and right shoe has dark brown colour by 27/3/15 and same day i took the shoe at the store i had purchased.

Manager also agreed to the difference between the shoes and sent it to company for review and the complaint number is CF-65.

As woodland promises a return of product i was expecting the same but i got it returned just with polish applied after 25 days.

Manager of the store promises me the next time i face this issue the shoe will be replace with no questions.

Again i had the same issue followed-up within a week.

This is not only a shame for me to wear it but also for the woodland brand and the promises it makes about the service and replacement.

I was asked to re-submit for review and got it back polished and nothing about the return.
Got back the shoe again after 15 days.
Again polished .

this time i didn;t collect it from the Woodland outlet in jayanagar 4th block.

-And upon questioning the customer care i received the response as they didnt find any wear and tear on the shoe so they cannot replace it as per policy.

If that is the thing then why did you promise about the zero maintenance and replacement of product in 3 months and life time service warranty.