[Resolved]  Woodland — Poor customer service

Address:

Chennai, Tamil Nadu

Hi, I wanted the model number 554 (khaki), size 9/ 43. Have spent almost a month an dfinally was oushed to Pondy bazaar, Chennai. The shop keeper (Raunak) confirmed that it is available in other places and that he will get it couriered. This happened on the 10th August. When I called the next day I was informed that Raunak is on leave. Again I had to explain the history to another sales guy by Mani, this guy checked and called me and said that it is available in Coimbatore and that he will get it couriered and call me the next day. Again on not receiving the call, I had to call them again and was told by the same person Mani that, he had received the shoe, the one I wanted of size 9/43. I called him the next day again on Thursday and confirmed that I will visit the shop on Friday or Saturday. When I went on Saturday, was shocked to hear that the shoe that had come from coimbatore is of size 8. For which I had to travel almost 2 hours. The courier was not checked at all and was comitted to me. I then had to speak to the manager of the store by Ritin, who promised me that he will call me on Monday by 4.oo PM (18th AUGUST). As usual, I had to call them on Monday and had to check, where Ritin said he is still checking it. For this particular shoe I had to wait for 1 month and still yet to receive it. A worse and pathetic service that takes out the credibility of the company. Awaiting a call on the availability of the shoe. Do reach me at [protected]@yahoo.com