Woodland — Poor sandal and after sales service

Address:

Thane, Maharashtra, 421204

I am a Woodland fan since last 10 years. I am using woodland footwear regularly and quite satisfied with the quality. But recent experience with Woodland raised certain question about brand value of Woodland.

I bought a pair of sandals from Woodland store Dombivali (Mumbai). It was a new arrival hence no discount and no other offer. We bought it at the price of Rs. 2399. We were expecting good performance as usual with the product. But to out surprise, with 4-5 days o[censored]se its sole got split, threading got torn and some fancy buckle came out. We went to the store and complained. They took the product for repair. We received the product back after almost 10 days. It was repaired vey poorly. Finishing of repair was very bad like a road side cobbler. We again returned it. Then we got the product back after a week. Once again the repair done was poor. But we took the product as it was okey to use. But to our surprise with 3-4 days o[censored]se it again got the almost same problems as earlier. This time, we complain to the Woodland customer care email id. They asked us to deposit product at store for inspection and repair by their staff. We went to the store and deposit the product. We were asked to wait for 10 days. After 10 days we went to the store, the store person was still keeping sandals with him unrepaired. We contacted customer care again. This time they got it inspected. But they said as the product has wear and tear and roughly used so they can not repaired it / exchange it / refund it. They even said that my wife does not wear sandal properly.

Now my questions:
Does anyone expect this kind poor quality from Woodland?
Does anyone expect this kind of poor customer service from Woodland?
Does Woodland has right to disgrace a woman because she found their product defective?
Don't we have the right to demand the service and quality for the price we paid for the product?
Should we accept a defective item, cheaply repaired and not Up to the mark as per price?


Please consider this is an intimation of My Notice to moving to consumer court.


Thanks & Regards,
Sandeep Shrivastava
+91-[protected]
[protected]@hotmail.com