Woodland — Refund/Pathetic customer service

Website:

Www.woodlandworldwide.com

I placed an online order for a sandals worth 3195/- through credit card EMI option on Sep 11 2015 with order number 119404. I waited for a week but I did not get the delivery. I called up customer service and they said with 24hrs they would dispatch but dint happen. Again after 3 days i called up they took another 24hrs but not delivered. Later I called and asked to cancel the order and refund money because of the poor service, the agent on the phone agreed to refund and said I would receive confirmation SMS by evening but I got nothing. Next day morning when I called about my refund the agent was very rude and said they cannot refund instead the wil deliver the product which I don't require anymore and refused to transfer call to supervisor.