Woodland — Sandals damaged within 5 months and no reply from customer care

Address:Tirunelveli, Tamil Nadu
Website:www.woodlandworldwide.com

I bought woodland sandals and they got damaged within 5 months. The local showroom is not helping. I sent email to Woodland customer care but there is no reply from them. I give here the email I have sent them.

Dear Sir/Madam,

I am Kingsly from Tirunelveli, Tamilnadu, South India, 627002. I purchased a pair of sandals of the below mentioned model on 23-Nov-2015.

ITEM CODE - GD 0485108Y15

The shop's address is,
Footcare,
2, L.T.M building,
Tirunelveli Junction, Tamilnadu, South India.
Ph:[protected]

The plastic lock in the main strap in one of my sandals is broken. It is only five months since I bought this product. When I took my sandal to the shop where I bought it, I was told that they only sell items but don't do repair services. I was advised to mail to woodlands customer care (this email ID).

I took my sandals to the Woodland showroom in Palayamkottai, Tirunelveli. I was told they can help me only if I had purchased the product from them directly. I feel this is not fair.

I think I can expect a product from such high quality brand to last much longer than 5 months. I want to know if I can get a replacement for this product. It would be convenient if I can get this solved in some Woodland outlet in my place. So I request you to let me know what I should do now.

Thank you
Yours Sincerely

Kingsly
Was this information helpful?
No (0)
Yes (0)
Woodland customer support has been notified about the posted complaint.
Complaint comments 

Comments

Sholl streach open but showroom worker not attend and sholl damage in 6 month

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Woodland
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    1867
    Pending
    0
    Resolved
    397
    Woodland Address
    No 575, Near Post Office, D B Road, R S Puram, Coimbatore, Tamil Nadu, India - 641002
    View all Woodland contact information