Woodland — Shoes not exchanged by woodland

Address:	New Delhi, Delhi, 110023
Website:	woodlandworldwide.com

I have purchased one pair shoes from woodland outlet named jiwand singh & sons, e-11, south extension-2, new delhi-110049, bill no. d001csh[protected], amount - 2328, art. no. gc 1636114, colour-brown softy crust and size-40 on 06 jul 2016 during buying the shoes i asked sales boy/executive for polish, he said you can use neutral polish for these shoes. i went my home and applied neutral polish on these shoes and soon after polished my shoes colour has changed in very dark, immediately i went to outlet on 06 jul 2016 (same day) and i requested sales executive/ manager to exchanged the shoes but they refused to exchanged the pair of shoes and told me that you can go anywhere you can't get exchanged, i think this is monopoly of woodland. where is the my mistake? woodland must be exchanged these shoes. please do needful.

Regards
Avnesh kumar
Contact no. [protected]
[protected]@yahoo.co.in