[Resolved]  Woodland — Terribly misbehaved

Address:	Mumbai City, Maharashtra, 400067
Website:	woodlandworldwide.com

Me and my husband were terribly misbehaved by the store manager of woodland Infinity Mall, Malad, Mr.Santosh Vaishya when we went to return the shoes that we bought from woodland Vashi Sector 17 store . We have been blamed that the shoes are in used condition where as my husband had just tried them out home just to check the sizes . It was a surprise gift from me to my husband but unfortunately the size did not match ..For more than a month we tried to co-ordinate with the vashi store to bring the bigger size in the same shoes but as the stock was not available we had to ask for the exchange . The store manager of Vashi store thus suggested to go to Malad infinity store which is the nearest store to our place and get it returned but we were thoroughly misbehaved by Mr. Santosh . He did not want to help that's why he tried to lie that they are not in salable condition and blah blah and started arguing with us. I also work for retail management but had never known how can a store manager be so ill behaving ? A brand like woodland whose products me and my family uses since years can recruit such a shallow guy ? Then we traveled all the way to Vashi and the store manager of Vashi Sec 17 store who is a gem of person helped us out to return it. we not only returned the shoes but also bought woodland product for more than 30, 000/- that day. I am really hurt and I want this complaint to be taken on serious note so that no loyal customer of Woodland should be suffered like us when they visit Infinity Malad store.