Woodland — Undurable product

Address:

New Delhi, Delhi

Dear Sir / Mam, This is to inform you that i am Avinash Sharma, and i am very loyal and regular customer of yours, even i used to strongly recommend your product to my all friends and relatives, but this time i really had a bad experience with your product . in the month of Feb 2015 i purchased a woodland shoes from your mahagun outlet vaishali, just after 3 months the shoe leather was totally damaged and all the layers of the shoes went visible with a very rubbish look, as the vacation seasons were going on so i went to my home town, when i returned back to Delhi i went to your Mahagun store as well as i spoke to the customer care toll free number also[protected] with the above said complain, they are ready to short out the problem but they stated that i need to click a picture and send the same to the customer care department will take about 10 to 15 days to get it done, till the time i have to wait . As after the unsatisfactory solution given by your employee it seems that i have to purchase a new shoes for the time being as its a very necessary accessories for daily use, apart from that again i have to make a follow up and visit at your store to check out the status of the same, as you are also aware that the profession i belongs to have a very busy schedule and its a very tough task to filter out some time for these unnecessary issues. Being such a reputed brand this type of quality and service is not except able. So i request to the concern person that kindly look into the matter and do the needful either by refunding money or by replacing the product from your store ASAP. Attaching you the snap of the product for your reference. Looking forwad for your positive response and solution.