Woodland — Very poor shoe quality, misleading info and bad behaviour

Address:Gurgaon, Haryana, 122001

I bought shoes (Article No. L22816, Size 41, Color Black) from woodland store in MGF Metropolitan Mall, MG Road, Gurgaon on 6h December, 2015. As the shoe was comparatively expensive (MRP approx. 7500 Rs) the sale executive at store assured me that the shoe will not have any wrinkles and the shoe is worth buying even at such high price.

However, after using only for 4-5 days, both shoe got wrinkles, which were so severe (Specifically right leg shoe it was very severe) that even a shoe worth Rs. 1000 also don’t have that kind of wrinkles. I returned the shoes at your store on 29th December, 2015 vide repair slip no 170 dated 29th December, 2015 (Copy of repair slip is attached herewith), with request of refund amount, as the quality is so low that it’s not worth of even 2, 000 Rs for which I paid approx. 6, 000 Rs. After discount, After waiting for approx. 3 months, I was conveyed that shoe even has not been replaced, it just repaired and even after repair I notice that shoe is not of worth using.

Considering the brand image of woodland, I don’t know how woodland is making such shoes and selling at so high prices. This is what I never expected from such big brand, and even after so many complaints and follow ups the shoe has been returned with such bad repairing.

the attitude of store manager, ASM and customer care executive also too very pessimistic and non cooperative.
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