Woodland — Woodland // Complain regarding the defective product CF NO. - 20

Address:

Hyderabad, Andhra Pradesh

I purchased a shoe on 21/02/2015 from the Woodland tolichowki branch (Hyderabad), after 5 days o[censored]se, sole of the shoe broken and pasting also came out. I reported the same to store on 27/02/2015 and they sent it to company for checking. After 3 weeks on 21/03/2015, I received a call from store stating that problem is fixed and asked me to collect the shoe. However when I visited the store on the next day ie. 22/03/2015, I was asked additional amount of around 400 RS. 1. My concern is, if I have purchased any product and within 7 days it is found defective then I should get the product without collecting any additional amount. Why am I being asked for additional money? Why am I asked to re-purchase the same product with additional amount? 2. When I visited the store, I was told that you have only 7 days to take the product against the defective product redemption which is too short and there is unavailability of stock at the store currently. I am unable to select the product within this short period. 3. On 23/03/2015, I called up to woodland customer service, but the lady picked up the call is not at all ready to listen my problem. Instead of giving solution she is insisting me to repurchase the product with additional amount which is not at all logical. I am really upset with the approach shown by woodland customer service and the solution given on the defective product. This is unnecessary harassment to the customer. Need your assistance on my problem. Hope to hear soon. Its more than a month now but I could not use my purchased product.