www.dholdhamaka.com — Artificial christmas tree - online shopping

Address:New Delhi, Delhi, 110030
Website:www.dholdhamaka.com

I placed an online order for.mentioned in the subject for
Pine Christmas Tree With Lights & Ornaments - Easy To Assemble (6 Feet). ord no.[protected]. I made online payment Rs. 4, 823.0. I got it delivered on 9-Nov-15. However the Christmas tree is defective and does not contain all the 3 parts. there are only 2 parts.
The top part is missing.
The middle part could not be fitted on the base part.
The rod is rusted.
It is very different from the image in your website.
It is of very poor quality. Not worth Rs. 4000/-
I immediately raised a request for return and refund of this item.
I got an acknowledgement of the ticket (#8834 Ord No.[protected] and was asked to send the images of the tree. Which i sent. Till date there has been no response. The status shows as "Being Processed since 16 days 0 hours"
The phone is switched. I sent chat messages. But have not heard anything from them so far.
Please help in getting the refund of my amount.
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    DholDhamaka.com Phone
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    Building Number: 514, 2nd Floor, Ghitorni, MG Road, New Delhi, Delhi, India - 110030
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