www.goibibo.com — Did not allow to board the flight

Address:	Gurgaon, Haryana, 122001
Website:	www.goibibo.com

PNR NO : S88R8J & QBFFUQ
Flight NO : SG84 & SG84
Name of Passengers : Gaurav Nagpal, Dev Dutt Sharma, Divpreet Singh, Samir Sharma

We were travelling by spicejet to New Delhi from Bangkok on 20th June night. Our flight was at 5.10 Am. After submitting the luggage and collecting the boarding passes, we asked the lady at the checkin counter who has given us the boarding passes about other formalities. She replied that every thing is done now, you dont have to do any thing and you have to report at bording gate maximum by 4.55 AM.

We were waiting at the airport premises as we were so early. Later we came to know that we have to go through immigration counter and need to fill some form and submit it.

We were stuck in the immigration queue as it was over crowded and the immigration staff was so lazy. However we managed to reach boarding gate by 4.50 AM (Gate no D8, Swarnbhumi Airport). We wanted help from the spicejet staff but there was no spicejet staff available near immigration section. Later when I saw a few staff of spicejet, there was a guy, who were responsible for getting people on board said to us that they have closed the gates. We said to him that the deadline was 4.55 Am and we are still 5 minutes early. This guy there was not good in english and there was a language barrier.

To top it up there was no airline reporting manager available at that time to guide us. We were waiting Like a fool at the airport restless and all that the staff was doing was getting my luggage back to me. If they could remove our luggage before the flight boarded they could have at least come once near the immigration to check what is going on with the passenger. Immigration is something which is not in our hands. But despite of reaching before time and missing the flight even after getting the boarding pass and clearing the immigration is shocking...

They told us tomorrow you have to report at 1AM and he will get us a alternate flight. He also confirmed with him that we dont to pay anything. He said that you dont have to pay but we should report at checking counter at sharp 1 AM (21 June).

We specialyy booked a hotel in bangkok for 1 day as spicejet guy promised us a alternate flight next day. Next day at 1 Am we were at te spicejet checking counter and the same guy who promised us a alternate flight he asked us to pay for tickets. We were in shock that yesterday he promised us that we dont have to pay now he is asking us to pay the amount for 4 tickets. He was not listening to us and was not cooperative.

If this was the case why we were informed that you can take other flight by paying again. We specially booked a taxi to bangkok, boked 2 rooms and came back next day. we spent 3200 baht. Now its a total loss to us.

We want an action to be taken and want our money refunded and stickt action specially against the staff reporting on 20 June at Swarbhumi Airport.