[Resolved]  www.pepperfry.com — Abbie four seater dining set by looking good furniture. Order no.[protected]

Address:North Goa, Goa, 403521
Website:www.pepperfry.com

A 4-seater dining table was delivered to me on 30.11.2015 by the pepperfry. The product had 6-months warranty (Http://www.pepperfry.com/abbie-four-seater-dining-set-1-t-4-c-by-looking-good-furniture-1285303.Html ). The product developed defects over the laminate-top at 5 months period without any use. Pepperfry refused to replace it . They said warranty did not cover laminate defects. I said, seller did not say that laminate defects not covered by the warranty. Seller simply said 6 months warranty. Pepperfry carpenter said it was beyond repair. But, pepperfry refused to replace it or to give refund. Detailed email correspondence can be sent to you if i get your email address. Thanking you, anjan biswas
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jun 4, 2016
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
May 04, 2016
Pepperfry Customer Care's response
Dear Ranjan, We are sorry to hear about your experience. Our team will get in touch to resolve your concern at earliest.
Verified Support
May 04, 2016
Pepperfry Customer Care's response
Dear Sir, We tried calling on your registered contact # however it got connected to a Wrong Person. Request you to please share your alternate Contact # to take this Further.
Complaint comments 

Comments

Dear Pepperfry, Since I am out of India nowadays, you can contact me on my email. Your customer care team and many of your online agents had talked with me several times on this issue but all of them refused to refund or replace the product in spite of the facts that I presented to them all necessary facts and figures. You can go through all of my emails written to them on this issue. Waiting for your reply.
Dear Support center, consumer complaints.in,

Please update me about this issue.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information