Xiaomi India — A long wait

Service centre people are saying that my phone will be replaced but i
m not getting my phone back from them they make fake commitments every
time...

my frustrustration level is over now...i cant wait..done more than 25
mails...more than 80 calls ...they raised more than 20 escalations..
every time they give me a weeks time...
i beg
return that phone else make a refund, or give me a same phone..
i do'nt know where my phone is, used jst for 90 days and is in service
center for 90 days +infinite more days i think..
please return it or please inform me that xiaomi is not able to repair it.
i think xiaomi is promoting new phones ...but they forget about their
existing customers
i pray, i beg, i request or else i can touch your feet, ,
please return that ...now they have given me 10 more days...i don't
want anything else just my phone or refund ..i'll buy any other
brand..in which i can trust..its becoming hectic and i cant even take
any action ...hell service..and in future i'll not suggest this to my
freinds..
hat off
Hi,
i was having xiaomi redmi 2s-383-redmi2s-hm2-in-gray prime.
when i was installing an app my phone was stuck on mi logo.
so i submitted my phone in mi store(f-2, f-3, first floor, above bamboo
shoot restaurant, sector 18 Noida.
job sheet no- JS[protected]
my contact number -[protected]
expected date for the return of my phone was 10 June 2016 ..now its
about a month and i have not got any response from xiaomi employees.
i complained many times on customer care number [protected].
they promised to give me a call back and said that they will escalate
the issue ..but nothing happened.
i called plenty of times but, every time they said it will take a week
..now i m totally fed up with the service..
i thought it was a great brand and customer support will defenatly
help me out with this and i will get my phone back, ,
but i lost trust on xiaomi.
i m not able to do my important work..i m helpless cant buy a new
phone as they give me an expected date every week.
i m totally fed up with your service and i will not suggest my friends
to buy a xiaomi phone...earlier i used to do that.
i cant believe that such a emerging brand can do that.this left a
negative impact on me and the people in my network they are in shock
to see this thing.
Other cellphone companies as (lava, micro max) respond faster than mi
and repair devices in given time period and sometimes give new phones
to customers if they are not able to repair their device.
so,
Its a request that if you people are not able to repair that device
please let me know or give me a replacement as i used that phone just
for 3 months.