Xiaomi India — High priority- Need update on my handset delivered to the service center***

Address:	Mumbai City, Maharashtra, 400064
Website:	Consumer complaints

I am complaining about MI service center malad west branch Mumbai in kothario milestone mall.I have been calling on the landline number since 1 week and nobody is answering the call.Sometimes they pick up and cut the call.I want to know the status over my Mi4 handset which I had handed over to the service center on 3rd Sept.I was promised to get my phone in 10 days and still I haven't received any call or update regarding my phone till date.
Moreover, I can't just go to the service center to ask whether my phone is ready as my office hours and service center timings don't match.I am very disappointed and not liking the service at all.We should get an update of whether our phone is ready or not.There is nobody who we can reach to.

I request you to kindly check on this matter and please provide an update over my phone.

Thanks & Regards,
Richa Shetty