Xiaomi India — Delaying in repairing

Address:	Indore, Madhya Pradesh, 452010
Website:	mi india, one assist(mi protect)

On 9th april i recieved redmi note 3 which i ordered from official mi india site. just to be on the safe side i added mi protect worth rupees 375/- in june my handset fell from my hand and the screen broke. i registered a complaint on mi to which they said i have to contact the mi protect which is different from mi official. i went ahead and contacted mi protect to which they told me that i do not have to worry about anything and i will receive my handset in 21 days from the date of pick up from my home which will be arranged by mi protect(one assist). my handset was picked up from my home on 22 June 2016. i called and they confirmed me that i will receive my handset in 21-25 days at most. after around 20 days i called them up and asked about my handset and they told me that mi protect still hasn't received my handset. for the next 2 weeks i had to go through hell as they had no idea where my handset was. i called regularly for 2 weeks and after so much going behind them they finally received my handset. then they assured me that once the estimation is done i will receive my handset in 15 days they told me that estimation process takes up 1 week. still i kept calling them and finally after 20 days estimation was done. now it was the turn for the insurance company. they kept me waiting for a month just to approve the claim. finally they asked me to pay rs 318/- for the processing charge. i paid them the next day ie September second week. now again it was the turn of mi service centre since then there is no availability of the spare part for my phone. every time i keep callin them(mi protect) they tell me that the spare part is not available on the service centre thus they are helpless. when i called up at mi service centre they refuse to provide me with any information as they keep telling that its under mi protect thus we cannot do anything. i even have mails confirming from one assist that i will receive mu hand set on a particular date but just 2 days before the comes they tell me that the date has been extended due to unavailability of spare parts. i was told that i will receive my handset on 5th october . on 3rd of october i received a call from mi protect that the date has been extended to 8th october. on 7th october they called and tol me that the date has been extended again to 15 october .on 12th october they told me that the date has been extended and i will receive my handset on 22 october. on 19 october i called them and they told that the date has been extended again to 5th november.. i litrally dont know whether to cry or laugh. didnt expected this from mi and mi protect.

My details are
Product name : REDMI NOTE 3
IMEI NUMBER : [protected]
SERIAL NO. 12665/20013313