Xiaomi India — Mi4 64gb white

Address:	700084
Website:	www.mi.com/in/service/repair

Hello, i own a mi4 64gb white smart phone which got damaged due to a fall from the table. The damaged part is the broken screen and hence the touch function is not working. The mobile handset bearing imie no. [protected] was submitted for repair at mi service center, infotel services, 1a, andul raj road at jatin das park metro station, hazra, kolkata 700026 on 5th of may, 2016 bearing job sheet number ish03387. The contact number of the center is [protected] and the email provided by them is infotel. [protected]@gmail.com. The executive who received the device was one named miss. Soma paul.
It has been 25 days but i have not received the product back after complete repairing. Everytime i call them, they reply that parts are not available.
The registered mobile number of the customer is 983*77 and the name is tanoy bose.
Kindly escalate the issue so that the product can be repaired and delivered fast.