Xiaomi India — My mi 4i device is not switching on

Address:	Mysore, Karnataka, 570010
Website:	www.mi.com

I was purchased a mi 4i mobile phone flipcart. now my device is not switching on. i requested a complaint on 22nd november 2015, enquiry number is [protected].The executive said that they registered in pickme service, before 24 hrs they will come and collect the phone. The whole processing will take 10 to 15 days. Its already 5 dasy gone. no response from them.