Xiaomi India — Phone submitted at ccom communications in thane work order nmber pkd/xm/16/00963

Address:	Thane, Maharashtra, 400612
Website:	www.mi.com

This is to inform that from the last 21 days i have submitted my phone to mi service centre in thane eternity mall work order number pkd/xm/16/00916 and pkd/xm/16/00963. I was told on 9th may that i will get my phone in 5 working days but after 21 days as well i am still not getting reply from anyone i called service centre and they told me that it is pending for some parts and they told me to get in touch with mi and after calling numerous times on mi number [protected] i am not getting any satisfactory answers and everytime they say the same thing that i will have to wait but they are not able to give me the timeframe for how many days i will have to wait. They says that xiaomi doesnt work on timeframe. On 30th may when i called this number again i spoke to one of the agent mithlesh pal and after 17 mins he disconnected the phone without even informing me and than i called again and now the agent shreya was on call with me and than she transferred my call to a supervisor amit and to my surprise mr amit also disconnected my phone when i told him that i need a manager on call. So i called agan and now i was on call with someone named pradeep and everyone knows whats going on but they still wnts me to repeat the whole procedure again so i told pradeep that i want ur manager on call and he told me that u will be getting the same reply again so i said i want to hear the same reply from ur manager and again i was put on hold for 30 minutes and to my surprise there was no manager on line after 30 minutes as well. So i want to know from someone responsible from xiaomi india that whats going on?? Is this the service u provide to ur customers?? And if still i dont get any reply from u guys then surely we will meet with this matter in court. You people just cannot take ur customers for granted. Check ll the details my number is [protected].

Thanks,
Hasan sarvaiya.