[Resolved]  Xiaomi India — Regarding mobile handset

Address:

Pali, Rajasthan, 306401

Dear Sir,
With reference to inquiry Number [protected] undersigned purchase THE MI mobile online from mi store on 7th July 2016 and my order num is [protected] .On 16th Nov. 2016 during charging of mobile, Mobile was not working afterwords undersigned Immediately registered the complain telephonically. MI official registered the complain and schedule the pick up on 18th Nov. 2016 But No one from MI Store has come to pick the phone on 18th Nov. 2016 After that I continue called to the MI Store on daily basis regarding Pick up the mobile but response from MI Store was really horrible .they are not willing to even response they simply put the phone on hold for more than one hour That kind of behavior was not expected from such a big reputed company .After repitative follow up, Mi official pick up the mobile on 28th Nov 2016
As per policy of Mi store Phone is under warranty for one year . As mentioned earlier mobile was purchased only 5 month back so mobile was under warranty period and i am fully confident that after giving my 200% effort and so much mental harassment for picking the phone the from mi official i will get the mobile after repair with 5- 6 day .But on 6th Dec i got a mail from MI Store that phone was not working due to liquid damage As mentioned earlier phone was not working while changing, so without any doubt phone was not damaged due to leakage of water and interesting thing is that MI Store demanding more than Rs 7000 for repairing the phone.and mi official asked to deposit the money with in 2 days.
Sir as per warranty policy it was mi store's responsibility to repair the phone and not taking the charges from customer. As mentioned earlier i already fully mentally harassed from MI Store I requested you that as a reputed company it is expected that please repair the phone without taking any charges and keep your customer happy and stress free.

Waiting from positive response from your side .

SOURABH MUTHA
PALI-MARWAR

MOB NUM.[protected]
[protected]