Xiaomi India — Redmi note 3 silver 16 gb

Address:	Mumbai City, Maharashtra, 400011
Website:	www.mi.com

I have bought redmi note 3 silver 16 gb from mi.com site on 07th apr (Order no. [protected]) its received by me on 10th apr (Sunday). Very next day (11th apr) mobile behaves weird, it showing as freeze restart screen & heated till battery drained fully. I thought it was normal issue, but similar issue occurs 5-6 times in weeks time post new version update. I have contacted to service center tvs electronics ltd, shop no. - 4 & 5, oriental arcade building, off dr. Ambedkar road, opp kala chowki signal, lalbaug, mumbai – 400012, land mark, near to chinchpokli railway station. ( east ) on 25th apr afternoon they have said if you have contacted within 10 days then we will sure change your handset but refuses to do so as 10 days already completed. They have suggested they will update your mobile, if you feel problem occur within 2 days then they will change the motherboard. Accordingly they have updated mobile but in evening same problem occurs. Next day i have contacted to service center for the same they have collected mobile & assure that they will change motherboard but it will take 12-15 days. On 03rd may when i call them for status update they said we have used this mobile & there is no issue found in it so refused to change motherboard. I want to resolve my problem by changing motherboard or replacing the handset.