Xiaomi India — Redmi note 3/pathetic!!! Device down in 4 days and poor customer support | |||||
Complaint no.[protected]; i bought redmi note 3 from mi site and the phone became dead in 4 days... Yes just in 4 days. Since then i have been calling these guys and hear the same response, 'airtel number is busy'. Finally, i was able to reach them and they asked me to visit the service center to take a confirmation number from them. I had to waste rs 259/- to visit the service center and take the service order number from them, they also declared the phone is 'dead'. I have called the mi support many times since then and few times (8 - 9) had been lucky to reach them. They repeat the same words, 'understand' and 'sorry', is it going to benefit me... Nah. I have even spoken to the supervisors and they repeat the same gyan with no help to customers!!! I am completely frustrated after buying this phone, i am a bp patient already and with the incident occurring, it is on a worse side. They do not care for my money spent to buy the phone, if they would have cared, they would have taken the action immediately. I have been calling them since 11th aug and today is 20th and nothing has happened till now. Seriously, it would have been better to buy a brand who care for their customers unlike mi. On a serious not, process a refund of my hard earned money and i will buy a better known brand. Neither they are taking an action nor they are ready to refund my money. Please help me to get the issue resolved. My money is at stake and my time wasted calliing these useless support number. Was this information helpful? | |||||
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Same case with me..device dead in 4 days [Incident:[protected]]
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Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
device not getting on dead
Response By Email (Kushal) (08/12/2016 02:44 PM)
Hi Mallikarjuna,
Greetings from Mi India Customer Support. My Name is Devendra.
I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device. I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-
Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
The invoice needs to be kept inside the Box.
Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
Mention the warehouse address over the box.
Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.
Once the device reaches our warehouse then it will take 5-7 working days for the replacement.
I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further
Sincerely,
Devendra
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Question Reference #[protected]
Date Created: 08/10/2016 12:44 PM
Date Last Updated: 08/12/2016 02:44 PM
Status: Escalated