Xiaomi India — Very bad customer services

Address:

Pune, Maharashtra, 411027

Hi,
I visited the service centre in pune shivajinagar.
It was only 10.30 and the people responsible for taking service complaints had already lost their patience.
They did not call my service token number and when asked about the same, they said that I missed the call.
Which is absolutely rubbish.. Why will a customer waiting for his number eagerly miss the call.
And they were not ready to entertain my complaint. And in very harsh words they have refused services.. They are sitting there to serve customers.. Not to bash them with abusive language.. This is not at all acceptable. If this continues it is very much possible that people will stop trusting the brand. Please take the customers seriously.