[Resolved]  Xolo — Bad Product and worst service

Address:Mumbai City, Maharashtra

I had purchased Xolo Q3000 model in June’14. However after using it for 3months, there was problem in the charging of the phone. I had visited your Authorized Service center in Mumbai. They told me that my phone will needs to be send to your Noida office for repairs and it will take around 15days. I told yes and they generated a work order whose no was : [protected].However after 20 days they gave me a call stating that my phone is ready and you can come and collect it. When I visited there, they told me that company has replaced your phone with Q2000L. I had told company that I do not want Q2000L and they have made a new work order whose no is :[protected] and told me that it will take another 20 days for the repairs of my phone… The area sales manager is not picking up the call and service center are also not cooperating properly.
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Complaint marked as Resolved 
Oct 20, 2014
Updated by Nikhil Bhattar
my mobile no is [protected]
Verified Support
Oct 21, 2014
Xolo Customer Care's response
Dear Mr.Bhattar, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 20.10.2014 regarding Xolo Smart Phone Q3000; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
Complaint comments 

Comments

What is the current status???


And when I will be getting my phone back...Do let me know by today evening...or else I will be going to consumer court for your bad product and worst service.
What is the current status???


And when I will be getting my phone back...Do let me know by today evening...or else I will be going to consumer court for your bad product and worst service.
I have still not received any call regarding my current status...Also the area sales manager is not replying properly...

i want to change my phone

Touch not working properly, auto restart when usb connected to laptop ad computer

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