[Resolved] Xolo — Battery

sumitrajgaria

from Darjiling, West Bengal

Address:

Darjeeling, West Bengal

Sir, i Had bought a xolo q1200(black) on[protected]. IMEI no [protected].To my utter surprise the battery got damaged within 10 months i did send the phone to the service centre here in siliguri and they said me that there is only 6 mths warranty on the battery. so i asked them to replace the battery at cost and they asked rs 1100 from me at my utter surprise whereas the xolo website is showing the price as 699 only. still i asked them to replace it and now they say that there willnot be any warranty on the new battery. I am hugely dissapointed by this. shall i throw away the phone for which i have paid rs 12728 within 10 months of my purchase. i really fill cheated by the company and urge you to arrange solve my problem at the earliest. regards sumit agarwal [protected]

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Complaint marked as Resolved

Verified Support

May 14, 2015

Xolo Customer Care's response Dear Mr. Agarwal, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 13/05/2015 regarding your XOLO Smartphone (Q1200) battery issue. We would request you to visit your nearest service centre for repair support. To find out nearest service centre kindly visit our website or click on the below given link. http://www.xolo.in/xolocare/xolo-support In addition, regarding warranty policies, we request you kindly visit our website or click on the below given link. http://www.xolo.in/sites/default/files/warranty/Xolo_Warranty_Policy.pdf For any further query or feedback, please contact us at [protected]@xolo.in. Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in