[Resolved]  Xolo — Black 1x blinking problem

Address:Ernakulam, Kerala, 683511

I've bought xolo black 1x handset 5 months ago. I'm experiencing display problems. The display goes blinking out or flickering continuously while data connections are on or while receiving calls or messages. I've changed sim card and memory cards. I am not even able to attend calls during the situation. I've given the handset to the customer care under warranty and they have done a software flash, but the problem still persists. please help me fix the problem as soon as possible.
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Jul 19, 2016
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2016
Xolo Customer Care's response
Dear Mr. Lary, Thank you for writing to us at XOLO Support. We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention. As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Comments

Dear Neil,

We sincerely apologize for the unsatisfactory experience you’ve had. Please share your service center details, job sheet or work order number and contact details so that our Customer Service team can get in touch and resolve your query.

Regards,
Lava Digital Team
LAVA Customer Care, Pioneer Tower, Marine Drive, Ernakulam, Kerala

Work Order no. :[protected]
repaired on : 24.03.2016 at 14:38:38

Contact : [protected]

IMEI 1 : [protected]
IMEI 2 : [protected]

Due to the frequent blinking problem, i am not even able to use the handset. Please provide me with a quick solution.!!
Dear Team Xolo,

I have purchased 2 Xolo Black 1x's not even 9 months back and facing issue of screen flickering and display goes bright and faded many times and there seems to be no solution to it. It is over and above the heating concern of the phone.

Would request you to take back the handset and return the money.

My IMEI No is SIM

Slot 1: [protected]
Slot 2: [protected]

Please do the needful to help me not take legal actions against Xolo.

Alok
Xolo Customer Care's response, Jul 1, 2016
Verified Support
Dear Mr. Malhotra,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your complain, we would request you to kindly share your contact number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
have purchased 2 Xolo Black 1x's not even 1 months back and facing issue of screen flickering and display goes bright and faded many times and there seems to be no solution to it. It is over and above the heating concern of the phone.
Dear Mr. Pundir,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your complain, we would request you to kindly share your contact number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in
Dear Team Xolo,

I have already forwarded you my Mobile Number but no one has called me till date.

Please respond.

Regardss,

Alok

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