[Resolved]  Xolo — Brand new phone is defective

Address:

Hisar, Haryana

I am Bhavesh Kaushik resident of 20, Yati Nagar, Hansi, Hissar, Haryana. My elder brother Bhagwan Kaushik was criticaly ill and in ICU so I had to go to Mumbai, en route my old phone started malfunctioning so I purchased a new phone XOLO A500S from Gourav Telecom (shop No.1064) in Bawana, Delhi and after that boarded my flight to Mumbai.
I had to switch off my phone during the flight period. After landing in Mumbai I tried switching on my new Xolo Phone but it wouldn't start. I plugged in charging then too it wouldn't start. I Dialled Xolo Customer Care and talked to their customer care executive Sneha who advised me to go to borivali Xolo Care centre. I did that and they declared the phone dead and made a DOA letter for replacing bthe phone.
Then yet again I called customer care and executive Amrit told me, you bought the phone from Delhi so you would be able to change it in Delhi only.I called up Gourav Telecom and he replied "your DOA is from Mumbai you will get the replacement there".
I am submitting this complain as I am very much frustrated with XOLO Company and Gaurav Telecom.
they both have caused me mental as well as financial grief.Please address my complain and help me find justice as I as a consumer had just paid the full amount and bought a handset with expectation of catering my needs in emergency at such critical times.

The product details are :-
Model -XOLO A500S IPS
IMEIE :[protected]

Shop Address : Gaurav Telecom, 1064, Opp.Subzi Mandi, Kanjhawala Road, Bawan, Delhi-39.