[Resolved]  Xolo — Complain- Xolo Q1200

Address:

New Delhi, Delhi

Dear Sir/Maa'm, I bought xolo Q-1200 ( IMEI- [protected]) ON 22-JUL-2014 and after the few days of its purchase it died automatically. I submitted this phone to one of your service centre at Lajpat Nagar om 19-AUG-2014 and till then all I am doing is calling your customer care and service centre again and again and the only response i get is to wait for 3 to 4 more days. It has been a month that your company couldn't repair a phone. should i call it your engineers inefficiency or reluctance or don't know what. The worst part is that your customer support staff told me 3-4 times that they have forwarded my complain to their managers and i will receive a call in a day or two but that never happened. Any given company would have either replaced my phone or refunded my total amount by now if they were incapable of repairing it. Your company and customer service has proved to be a nightmare. Your company has my 13000 thousand rupees and their phone both and i have nothing but aggression. Their is support and customer service. Kindly refund my amount as I have no hope and wish to get my phone back. I would rather buy a cheaper or expensive phone but with some company which believe in customer service and satisfaction. Kindly be humane and resolve my problem ASAP. Regards. Shalini Kumari [protected]