[Resolved] Xolo — Complaint about technical fault

upendra01

from Mundi, Madhya Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.xolo.in

Dear sir,
mai[protected] ko flipkart se xolo black mobile purches kiya tha uske 2 month ke baad touch khrab ho gya jisko bna ke 20 din mai service center se vapas mila uske 10 din baad charging ka problem aaya phir se 1 month service center se bankar mila uske baad phir se touch mai problem aaya jisko damage bta ke 4500/- liya.is prakar mere mobile mai kai tarh ke problem aane lge jiske liye mai service center ka12-13 bar chakkar kata hu mujhe problem ka solution nai mil paya aur mujhe iske liye 40-50 km durg ke liye jana padta hai.mai is xolo compny se preshan ho chuka hu please help me sir.

MERA NAME - UPENDRA KASHYAP
MOBILE NO- [protected]

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Nov 24, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Xolo Customer Care's response Dear Mr. Kashyap,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Comments

karanok

from Mumbai, Maharashtra

I have purchased xolo black phone from snapdeal 9 months back.The phone got ill functioned after using 4 months, and the phone is in the warranty.also i gave it tothe service centerand from THERE A DOA CERTIFICATE HAS BEEN RECOMMENDED BY THEM. both snapdeal and xolo are not doing or taking any action against my phone. i sent a lotof mail to both.

Xolo Customer Care's response, Oct 24, 2016

Verified Support

Dear Mr. Karanok,
Greetings for the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in