[Resolved]  Xolo — Complaint for extremely delay for solution against service issue against notification no.[protected].

Address:Bareilly, Uttar Pradesh

This is to inform you that I have purchased a xolo Q700 mobile set in 04/12/2013. I have faced many problems in this mobile set that's why i have complaint in your service centre "Electro Vision, Avadh Plaza, Bareilly" dt. 12/11/2014. The service centre puts my mobile set and given me one month time for rectification the problem. Then i have received (5 December) my mobile set but the problem is still same. Again I have complaint to service centre in next day regarding this same problem and submit the mobile set. As per given status by service centre, the mobile set send to company for replacement on dt. 17/12/2014. Now the service centre give us a new brand set Q700S+ on dt. 01/01/2015 but I have not received it due to low features and down value. I have again complaint to service centre regarding this new mobile set for low features and down value. The service centre against send this new mobile set to company against notification no.[protected]. Now You are requested to solve my issue and provide us a new mobile set xolo Q700 at the eatliest.. A lots of time are already passed away... If the company is not providing a same model set then provide us the above model mobile set as a same value and same features set at the earliest... I am waiting for your positive reply...
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Complaint marked as Resolved 
Verified Support
Jan 20, 2015
Xolo Customer Care's response
Dear Mr.Ankit, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 20.01.2015 regarding Xolo Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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