[Resolved] Xolo — Complaint for Workorder No:[protected]

ऋ

ऋषिकेश सावंत

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

I have given my Xolo Q900 to below mentioned service station for repairs on 12th December. As promised, my phone was to be repaired under warranty and given back in the next 20-25 days. Today when i checked with the service station, they said it will take 1 more month for the repair as the spares are not available.I can not wait another 1 more month and then tell me that it again take time to get the spares. I need my phone to use.As my phone is under warranty, I want a replacement piece or my money back.Find attached Repair Job Sheet attached to the email.Service Station Details:Code:130043 Suraj Enterprise Contact[protected] -Rushikesh Sawantno. [protected]

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Complaint marked as Resolved

Verified Support

Jan 16, 2015

Xolo Customer Care's response Dear Mr. Sawant, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your post dated 16/01/2015 regarding XOLO Smartphone Q900. As per our telephonic conversation with you regarding your complaint,it has been confirmed to you that Q900 parts is not available and we have escalated this issue to our concern team.Hence request you to kindly wait for sometime. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in