[Resolved]  Xolo — Complaint of My Mobile

Address:

Jalandhar, Punjab

Complaint of My Mobile Deepak Kumar B-IX-564, Santokh Pura Jalandhar Punjab [protected], [protected] Date[protected] Dear Sirs, I am writing to you to complain about the mobile Xolo Q 3000 which I bought on First Week of Jun 2014 and received it by 10 Jun 2014 at my home address . I have been a loyal customer of yours for the last few years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided. The mobile telephone buoyed was the latest smart phone, the xolo Android Q3000 of your company and My reasons for choosing this model was that you advertised it on your website and news showing that too good. Unfortunately, the xolo Q 3000 has not performed well and facing the problem hanging at startup screen To resolve the problem, I submit my phone to local service center of your company (Name :- Bunty Mobile World, Hoter Preet Market, Nakoder Road Jalandhar, Punjab-144001) and get the Call detail Job Sheet ( Work order No.[protected] on[protected] and they first give me two day time to resolve my problem, after two days when I visit the service center the give me 10-15 Day time and they said that your hand set send to the Noida for repairing. After 10 Day I start calling to Service center no[protected] and visit every day regarding my phone, they asked me to call customer care no.[protected] to get the status of my handset. From 10th to 20 th day your customer care no.[protected] no. unable the provide any current status my mobile phone and meanwhile I also visit the service center every day and they extend the time and not give any status of my mobile. I get the contact number of your BSM of my area Mr. Nitihs (Mobile No. [protected]). I said him about my problem first day he promised me that you revised the mobile within two days. After two days when I call to him he asked me to call after 2-3 hours. After time when I call him he not pick my phone. Details when I Contact YOU and not get any status of my hand set To Service center on[protected] times) To your Customer care on[protected] 25-35 times) Mailed you at [protected]@xolo.in (5 times) SMS my IMEI No. on [protected] ( 2 times) Contact your website (4 Time) Contact to your Bsm on [protected] (10 times) For these reasons, I would ask you either to repair and send me my mobile, refund the purchase price in full or send me a replacement handset I look forward to your reply and resolution of my problem. I will wait upto[protected] before contacting my At­torney General and take action as per low. Please contact me at the above address or telephone number. I look forward to your immediate response Copy of Work order No.[protected] attached Sincerely, Deepak Kumar Contact No. [protected], [protected] Mail Address :- B-IX-564, Santokh Pura Jalandhar, Punjab