| Address: | Mumbai City, Maharashtra |
Dear Team.
Below is the detail for your reference .
Client Detail.
Work order Number :[protected]
Customer Name – Chaitali Rathod
Mobile Number – [protected]
Model Name – XOLO Q2000
IMEI No. – [protected]
Warranty Status – Yes
XOLO Care Detail
Code – 1300132
Name : Macro Mobile
I Bought this mobile phone on 19th
January, 2014 from an authorized dealer, and while using the same, I
have faced certain problems which I already taken to service center.
Within an year, I have been to service center for 3 times due to different issues and still I am unsatisfied with the service.
1)
The charging point was loose due to which I was unable to charge my cell phone
2)
Cell phone stopped working and when I gave my cell phone to service center, I got it back after 20-25 days.
3)
Recently I have given my cell phone as there is auto touch problem and display color problem.
Currently my cell phone is with xolo authorized centre from 10 Nov 14. & yet no positive response from center nor
from Service centre
The cell phone has been send to Delhi main hub for replacement.
it is been now more then 40 days no response from center.
The after-sales-servicing part of company is very poor.
Kindly help us for replacement.
Regards,
Chaitali Rathod
[protected] Was this information helpful? | 
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 20.12.2014 regarding XOLO Smartphone (Q2000); as discussed with service centre, we trust that resolution shared with you is satisfactory and look forward to a valuable connection with you.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in