[Resolved]  Xolo — Complaint- Xolo Phone

Address:

Gandhinagar, Gujarat

Rinku Jinesh Shah 953/1, Sector-3 D, Gandhinagar-382016. Gujarat. Mo: [protected]/ [protected] Email: [protected]@gmail.com Date: 21.04.2015 Dear Sir/ Madam, On 20.10.2014 I purchased XOLO-Q 900S (IMEI NO: [protected]). Work Order No:[protected]. I made this purchase at Kore mobile at (shop no. B/12, Ground floor, Sector- 21), Gandhinagar, Gujarat as Rs.8800/-. Unfortunately, my mobile phone has damaged due to an accident and its Touch pad damaged. To resolve the problem I went to Xolo care available at Gandhinagar (We care Mobile Service, 106, Forst Floor, Shalin Complex, Sector-11, Gandhinagar-382024. Gujarat) and given my mobile for repair as on 06.04.2015. As now today (21.04.2015) Wecare Mobile service person called me and told your mobile accessory has not available in company, so now you can choose either take back this damaged mobile or you can pay[protected] Rs. to company will provide new upgrade mobile. But I am not able to afford that much amount. So, I require you to confirm whether you will arrange for replacement the damaged item or will reimburse me for the cost of mobile. (Still it is under warranty period) I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter. I look forward to hearing from you by return. Enclosed are copies of my records. Please contact me at the above address or telephone number. Sincerely, Rinku J. Shah