[Resolved]  Xolo — Defective mobile hand set

Address:

New Delhi, Delhi

I have purchased XOLO A-600 mobile phone on 7.5.2014 vide Bill No.3233 with IMEI No.[protected] in the name of my daughter NITISHA. The hand set started creating problems and the same was shown to XOLO authorized service centre i.e. MAYANK SERVICES, WZ-1688, Ist Floor, Arya Samaj Road, Uttam Nagar on 13.09.2014. They kept the mobile hand set for one and half month and replaced the same with old one on 25.10.2014 with new IMEI No.[protected]. Again after one week another problem occurred in the hand set and the same was shown at Mayank Service Centre, they again replaced with another old one vide new IMEI No.[protected] on 5.11.2014. Again on 29.11.2014 sent to service centre and they delivered on 4.12.2014 but the problem was not solved. Then on 9.12.2014 the hand set was sent to them, they assured the problem will definitely be sorted out and the set was delivered to us on 20.12.2014. I am surprised to see the hand set, it was returned again as it was (without solving the problem). You can see that since purchase i.e. 7.5.2014, the hand set was in XOLO’s service centre for about two months. Kindly take up the matter with XOLO either they should refund my money OR change my hand set with NEW ONE.