[Resolved] Xolo — Delay in service order #[protected]

wajju27

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have submitted by handset for repair under warranty on 19th May under work order #[protected]. yet every time i try to call the service center or Xolo care, noone knows when will I receive back my phone. This is the most pathetic service I have experienced from any company so far. Promoting new products isnt enough, if you guys dont look at the service Excellency, every soon you will perish from the marked. This is pathetic customer service. Please look into the same and do the needful.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr.Wajju Thank you for giving us a chance to assist you. This is in reference to your complaint dated 08.07.2014 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in