[Resolved]  Xolo — FAULTY MOBILE HANDSET WHICH BLASTED

Address:

Dehradun, Uttarakhand

Complaint Details I bought a new xolo Q1010i mobile handset worth 14000rs from dehradun few months back.. The handset had problems with camera as well as the speakers .. I got it replaced after putting them under a lot of pressure but all was wasted because after a few more months the same phone got heated up to an unimaginable tempEratuRe .. I was oN my way on my bike when i felt the heat in my pocket .. I tried to take out my phone but the leather cover had melted n even had burnt my thigh n was stuck to it .. I got off n pulled out the fuming phonE fRom my Pocket n threw it Away .. All pAsserby Were amazed to see the fumes .I quickly put water on the phone so that it doesnt blast n hurt the passerbys .. I went to the xolo care centre who said they wi.ll help me with it.. But There has been no response sinCe then .. I m amused that the company which has an approximatelY 8%Market share in india is running with such disheartening customer service .. Plz Kindly look iNto the matter n do the needful as this thing that happened could have been Fatal if i wouldnt have stopped .. The consequences i dont even want to think .. Plz update me on the matter .. N provide me justice in the so called world where each company prophecisess the CONSUMER AS THE KING .. CONTACT ME AT [protected]..