[Resolved]  Xolo — faulty new handset and prolonged service response

3 months ago, I saw XOLO1010i phone ad expressing great features and I decided to invest my money in this home grown product But just 1 month later, it started showing issues. First the speaker volume automatically varied giving a bad music experience and later the screen lock button at the side went dysfunctional.I felt it was an OS update error and I kept updating the OS whenever I got a notification but the problem still persisted. Within a week later, my phone suddenly switched off in the middle of an important official call and that is when I lost my patience completely. I went to a XOLO care center in Deccan Pune. They accepted the phone and asked to wait for at least 20 days to get it repaired. Post 20 days, I received a call that my phone is repaired. Hoping for a relief and problem free phone, I went to collect it back and Alas! the phone did not start. It has been sent back to central service center.
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Complaint marked as Resolved 
Verified Support
Oct 29, 2014
Xolo Customer Care's response
Dear Ms Pooja, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 29.10.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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