[Resolved] Xolo — For Mobile Complaint XOLO Q900 ( IMEI1 No: [protected] )

ravisrp

from Delhi, Delhi

Address:

Udupi, Karnataka

Dear Sir, I have purchased XOLO Q900 ( Receipt No 527, IMEI1 No: [protected] Model No: Q900) Mobile form VICKY MOBILE, Near Kidiyoor hotel, Udupi on 01/05/2014 for Rs12900, Bill no-527. On 04/07/2014 i have given mobile for repair as there was problem with touch screen and they told that they will replace me with another mobile but till now i have not received my set after repair or i have received replacement. I called customer care and spoke to ADITHI, she told that mobile cant been replaced. two days I called AREA MANAGER (Name Jivithan) (Address: Malsa Enterprises, Shop No. 8A, Door No 5-5-304/61, 1St Floor, Besant Multipurpose Complex, M.G Road, Mangalore 575003) but he is not responding to calls. I want replacement within next 3 days or give me cash of Rs.12900 or else i will complain against you in consumer court and charge you 12900+ interest for so many days Reply Me... Thanking You Warm Regards... RAVI.S SYS-TECH SOLUTIONS HIRIADKA Udupi Karnataka MOB: [protected] E-Mail [protected]@gmail.com

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr. Ravi Thank you for giving us a chance to assist you. This is in reference to your complaint dated 24.07.2014 regarding XOLO Smartphone Q900. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in