[Resolved] Xolo — handset not repaired in about two month

genetix4279

from Durg, Chhattisgarh

Address:

Patna, Bihar

i submitted my mobile set Q700i for repairing at technocare service centre New Delhi on 18/10/2014. But till date I could not get my mobile. Every time they are seeking time for 3-4 days. Is it the way of providing service. Now a days of technology the service should be completed within 24-48 hr but this service centre has not done the job in about 2 months time. The IMEI of mobile is [protected]. Hence it is requested to replace my handset with new one as soon as possible.

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Complaint marked as Resolved

Verified Support

Dec 11, 2014

Xolo Customer Care's response Dear Mr. Vinit, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 11.12.2014 regarding XOLO Smartphone (Q700i); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Dec 12, 2014

Xolo Customer Care's response Dear Mr. Vinit, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 11.12.2014 regarding XOLO Smartphone (Q700i); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please get in touch with the respective service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Comments

genetix4279

from Durg, Chhattisgarh

Received XOLO Q1011 without any accessories. What I will do with mobile without accessories. Only mobile has been given and that too in open plastic. is this the way . The XOLO Q700 I should have been replaced with XOLO Q700I. THIS IS NOT THE CORRECT WAY OF DOING BUSINESS. THE COMPANY ALSO CHARGED RS 3200 FROM ME. THEY KEPT MY MOBILE FOR TWO MONTHS.
HECE THE JOB DONE AFTER SO MANY QUARY IS NOT SATISFACTORY. THE ONLY MOBILE WITHOUT ACCESSORIES IS USELESS.