[Resolved] Xolo — Malfunctioning of Mobile Handset Sr. No [protected]

M. M. Khadakkar

from Delhi, Delhi

Address:

Bharuch, Gujarat

I have purchased Xolo Handset Model A600 from M/S Friends Mobile, Station Road, Bharuch on 11.05.2014. The hanset started malfunctioning like touch screen not responding, phone automatically switching multiple modes during operation, call getting drop during use etc. To rectify the problem, the handset was taken to your Ankleshwar service centre in Sept'14 1st week. They sent the handset to factory for rectification & was received back in 1st week of Oct'14. Within 1 week it has again started giving same problem. Pl advice further course of action to rectify the problem

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Complaint marked as Resolved

Verified Support

Nov 01, 2014

Xolo Customer Care's response Dear Mr.Khadakkar, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 30.10.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

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Comments

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Khadakkar,

Greetings of the Day!

Thank you for addressing your concern to us.

We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.

This is in reference to your post dated 30/10/2014 regarding XOLO Smart Phone (A600), we would again request you to kindly visit our service centre and share the fresh work order number with us, so that we may able to resolve your concern on priority basis.

For find out nearest service centre kindly visit our website or click on the below given link.
http://www.xolo.in/xolocare/xolo-support

For any further query or feedback, please contact us at [protected]@xolo.in.

Warm Regards,

Saurav Singh Chaudhary
XOLO Care
[protected]@xolo.in
www.xolo.in