[Resolved]  Xolo Mobile — [protected] Repeated Mic Issue in XOLO Play 8X 1100

Address:

Pune, Maharashtra

Hi Team, I had submitted my Xolo Play8x1100(IMEI no. [protected]) to service centre( New Tirupathi Cellulars, Khralwadi, pimpri, Pune - 411018) on 31st Aug 2015 due to "Mic not working issue". The work order no. is[protected].Also note that the same issue had happened around 2 months back and in which the hardware of mic, mobile screen and battery got replaced in the same service centre mentioned above. The issue has again come up just in 2 months. The screen which got replaced without informing me was found not genuine as there is no XOLO logo(which was present on my existing screen) on the replaced one. As being your customer, I would like to raise a query that is if a product spare is to be replaced more often then the customer like me, will not be able to carry a good faith on the product manufacturer. Also if the product replacement which took 1 month or so, then this will indirectly decrease my warranty period without being using the same. I would like you to please help me solve the issue. Rectifying the mic issue permanently with no more future issues and replace the screen with original black screen which was present earlier. If the same is not happening due to any issues please replace the product with other with same specification as mentioned in XOLO Play 8X1100. I think being you customer, you would definitely come out with positive resolution as soon as possible. Do again request you to think about the difficulty faced by me due to these repeated issues.