[Resolved] Xolo — Mobile battery and CAll center/Service Center representative being rude

nehacool88

Address:

Pune, Maharashtra

hi, My husband purchased XOLO Q700 mobile before 10 months. Its battery got swelled up within a year o[censored]se. The use was moderate but then also we got trouble with the battery. I personally visited the service center Cellpoint Communications service center in viman nagar Pune on 17th April 2014. they promised it that the battery will be provided by 21st april. but from 21st april to 23rd april 2014 i visited the center thrice at 10.30 am but it was closed. official working hours for teh service center is 10 to 6 but then too it was close. I called the call center of XOLO and they were rude. Not providing accurate information This is frustrating.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Ms Neha Thank you for giving us a chance to assist you. This is in reference to your complaint dated 23.04.2014 regarding XOLO Smartphone Q700. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

nehacool88

This is falling to deaf ears.
I already sent one mail to xolo care but got no response.
Can something be done soon ???
i really need the battery

nehacool88

If any action is not taken i will really try going to Consumer Court.

rohitkumar.alpha

from Mumbai, Maharashtra

The same problem is being faced by me...It's been more than 2 months..and I am not getting a new battery for Q700...and mine got swelled up too..all of a sudden

nehacool88

Hi, my phones battery is about to explode but still their is no response from XOLO service center.i'm registering my complaint in consumer court.

siva.reddi

from Mumbai, Maharashtra

Hi, I am also in the same situation. Service Center, Cusotmer care no one response for our problems.
Even I contact Area Sales Manager, He also giving the same response like service centers.
Don't know how these products are launched in the market without having proper service support.

ashtosh upadhyay

from Ajmer, Rajasthan

Look no body will resolve your problem regarding this battery, mic, touch because these are the issue is not about battery but these are the problems of quality. So for getting new battery you have to go those area where mobile parts are readily available and get battery or can be adjusted any other battery in your phone.

Sitanshu Jindal

from Noida, Uttar Pradesh